FAQs

Q:

What is iAddress™?

A:

 iAddress™ is a market leading SERP™/PERL™ recognized Canadian and CASS™ / PAVE™ US certified. Address Management Software such as iAddress™ is a fast and intelligent address hygiene solution for all your addressing needs. iAddress™ keeps you in contact with your customers. It is renowned for speed, accuracy and extensive features such as obtaining discounted postage rates. iAddress™ has the expertise to deliver the mailing solution that’s right for your company

Q:

How does Address Management Help?

A:

It reduces costs from lost and returned mail. It also offers privacy protection, meaning less mail delivered to the wrong recipient or recycled. It ensures timely and accurate delivery of mail. The software assists with maintaining a steady cash flow by connecting with customers faster 

Q:

What are the benefits of address correction?

A:

It will enhance a business’ image and ensure timely delivery of goods. It supports internal data standardization and it reduces costs from lost and returned mail. The production of the Canada Post Statement of Accuracy simplifies data analysis with better reliability. The software allows you to access postal discounts. The customer can target mailings more specifically to increase response rates. The software allows you to set a target audience to ameliorate the response rate and better the rate of return. It is also possible to target a specific area (filter based on FSA). An example would be if a lawn care company chooses not to include unit numbers or apt. buildings. This results in  less wastage and efficient use of the customer’s capital

Q:

What is Address Management?

A:

It is the creation and maintenance of databases containing address data. In general - lists of existing, past or potential customers. Names attached to specific addresses (NCOA) and ongoing list maintenance for correctness, accuracy and consistency. This is a process called “Address Hygiene” and after running our software your data will be considerably organized

Q:

Who do I contact about iAddress™?

A:

sales@flagshipsoftware.com

416-410-6357 or TF 1-866-672-0007 x. 1

Complementary iAddress™ web demonstration available upon request

Q:

Who needs iAddress™?

A:

There are a number of businesses and corporations which will benefit from using address hygiene software. Examples could be:

  • Mail Shops / Printers / Marketing Companies
  • Government Departments & Colleges / Universities
  • Financial Companies &Unions
  • Mutual Benefit / Life Insurance & Auctions Houses (catalogues)
  • Call centers & Data compilers
  • Retail Stores & Service bureaus

Q:

What Transactional Mail (Incentive Lettermail)?

A:

  • Letters, cards, postcards, self-mailers
  • Annual, semi-annual, quarterly reports, & surveys
  • Product or service information
  • Proxy notices/voting notices
  • Financial information: receipts, invoices, statements

Q:

What environments and integration protocols does iAddress™ support?

A:

It supports an array platforms such as: .Net, REST, SOAP, HP-UX, Itanium, AIX, Linux, Java, AS400 and Solaris.

Q:

What are the system requirements for installing iAddress™ on Windows™?

A:

You must have Windows™ 7 or newer with a minimum of  2GB of free memory, 2GB HD and an Internet connection.

Q:

How do I access mail discounts?

A:

Complete and submit a credit application to CPC. After you receive a customer number, apply for a permit number for each type of mailing. Once the mailing has been prepared, pack in appropriate labeled containers. Complete a Statement of Mailing (SOM) and take the mailing to RVU or another other approved depot.

Q:

When do surcharges apply when sending out a mailing?

A:

Surcharges apply to the mailing if the accuracy level is below 95%

Q:

What are the mail preparation options?

A:

Full Rate: Stamp, meter impression, indicia 

Machineable Mail: Discounted postage, indicia, and physical formatting facilitate machine processing. There is no need for address order or bundling required

Presorted Mail (Special Handling): Discounted postage, indicia, addresses sorted into NPS order by SERP software. Bundling is required.

Q:

What is publications Mail?

A:

Publications mail consists of: Newspapers, magazines, & newsletters. They are mailed in Canada to Canadian addresses and disseminate news and information to the public. They are produced at least twice per year.

Q:

What is Personalized Mail?

A:

  • catalogues or promotional newsletters.
  • Annual reports  and publication subscription renewal notices
  • Product samples, coupons, CDs, videotapes, etc.

Q:

When is a statement of accuracy needed?

A:

A statement of accuracy is needed for any customer mailing 5,000 or more pieces at one time. These customers MUST provide a Statement of Accuracy

Q:

How do you produce a statement of accuracy?

A:

A Statement of Accuracy must be produced by SERP/PERL certified software such as iAddress™ by Flagship Software LTD.

Q:

What is “Duplicate Identification and Removal?”

A:

iAddress™ looks for records with identical addresses and once these records are identified, iAddress™ can look at other (optional) information such as name, company name, customer key, etc. The user determines whether to delete (purge) duplicate records from the list. This is a chargeable fee from letter shops on a per thousand base.