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Frequently Asked Questions.

iAddress™ is a fast and intelligent address hygiene solution for all your addressing needs. iAddress™ keeps you in contact with your customers and is renowned for speed, accuracy and includes the ability to obtain discounted postage rates and other extensive features such as de-duping and targeting tools. iAddress™ has the expertise to deliver the solution that’s right for your company.  iAddress™ is a market leading SERP™/PERL™ recognized Canadian and CASS™ / PAVE™ US certified software.

Any company concerned with maintaining address hygiene for their customer contact database can benefit from the iAddress™ software. Examples of businesses who use iAddress™ are:

  • Mail Shops / Printers / Marketing Companies
  • Educational / Government / Financial Institutions
  • Insurance / Unions / Auction Companies
  • Retail stores and Service Bureaus
  • Call centres and Data compilers
  • Charities and Not-for-Profit organizations
  • Hospitals and Healthcare facilities
  • And more!

Address correction will enhance a business’ image, ensure timely delivery of goods and reduce costs from lost and returned mail. The iAddress™ software enables you to access postal discounts for both Canada Post and USPS. Mailings can be targeted more efficiently and specifically to increase response rates.

For Canadian postal discounts, complete and submit a credit application to CPC (Canada Post Corporation). After you receive a customer number, apply for a permit number for each type of mailing. Once the mailing has been prepared, pack in appropriate containers. Complete a Statement of Mailing (SOM) and take the mailing to RVU or another approved depot.

For USPS discounts, you will need to obtain a Mailer ID. It is best to contact the USPS depot where you will be inducting your mail as every depot has different rules and regulations. Here is the link to the Business Customer Gateway:  https://gateway.usps.com/eAdmin/view/knowledge?id=MID

General FAQs

Surcharges apply to the mailing if the accuracy level is below 95%

A statement of accuracy is needed for any customer mailing 5,000 or more pieces at one time. These customers MUST provide a Statement of Accuracy

You can contact Flagship Software at:


416-410-6357 x 1 or TF 1-866-672-0007 x 1

Full Rate: Stamp, meter impression, indicia 

Machineable Mail: Discounted postage, indicia, and physical formatting facilitate machine processing. There is no need for address order or bundling required

Presorted Mail (Special Handling): Discounted postage, indicia, addresses sorted into NPS order by SERP software. Bundling is required.

Duplication identification and removal is the process of identifying records with identical addresses or other criteria such as names, company name, customer or account number. iAddress™ will identify these records and the user determines whether to delete (purge) duplicate records from the list.

Technical FAQs

iAddress™ requires Windows™ 7 or newer with a minimum of 2GB of free memory, 2GB HD and an Internet connection.

iAddress™ supports an array of platforms such as:  Windows™ .Net, REST, SOAP, HP-UX, Itanium, AIX, Linux, Java, AS400 and Solaris.

A Statement of Accuracy must be produced by SERP/PERL certified software such as iAddress™ by Flagship Software LTD.

1. What happens with the processors data after it has moved over to Flagship Software from our company?

It passes through the RAM and is returned directly to the sending computer.

2. What is Flagship’s process for deleting or getting rid of our data once the correction or NCOA service has been completed?

There is no data stored in the RAM. It is a “pass-through” process and at no time is the data stored or accessible.

3. What measures does Flagship have in place to ensure that access to our data is locked down and that it is not stored by anyone within Flagship Software in any way shape or form?

There is no data stored at any time. All incoming data for NCOA processing is held in the server’s RAM. The data is returned directly from RAM to the computer that submitted the data. Nothing is passed to any other parts of the Flagship Software server or any other Flagship computer system. Our server is what is known a stateless application server. We are stateless for a variety of reasons including supporting our cloud computing model and customer privacy. From the article below describing what a stateless app is. “A stateless app is an application program that does not record data generated in one session…” http://whatis.techtarget.com/definition/stateless-app. After NCOA has finished processing in iAddress™, the new address information can be applied to the database.


iAddress™ offers powerful automation functionality that allows for you to easily and flexibly automate your address management processes. Using job configuration files, you can specify all the details of how your job is run – from the input files to the correction parameters to the output files. By command line options, you can override the config file options found in the next section specific to job and merge file numbers.There is a limit of 8192 characters on the command line.

Config File Options & Command Line Options

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